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Frequently Asked Questions
Find quick answers to common questions about our Roll-ons, Attars, and shopping experience.
How should I apply Roll-ons or Attars?
For the best results, apply our Roll-on or Attar after a shower to clean, dry skin. Focus on your pulse points where the fragrance lasts longer. These include:
- Behind the ears
- Neck
- Chest
- Inside the elbows
- Wrists
- Behind the knees
- Ankles
Important Tip:
Gently dab the fragrance—do not rub it. Rubbing can break down the scent and affect how it smells.
What is your return policy?
We’re pleased to offer returns and exchanges within 15 days of purchase. If 15 days have passed since your order, unfortunately we cannot offer a refund or exchange.
To be eligible for a return:
- The item must not be used more than 10% of its total quantity.
- The item must not be damaged.
Refunds (if applicable)
Once we receive and inspect your returned item, we’ll send you an email notification about the status of your return. If approved, your refund will be processed and automatically credited to your bank account.
Shipping
You will be responsible for the return shipping costs. Shipping fees are non-refundable. If a refund is issued, the return shipping cost will be deducted from your refund amount.
Delivery time for exchanged items may vary depending on your location.
Why should I buy from your online store?
Shopping online has its own set of advantages. At Velmoq Perfume, we make your experience easy and enjoyable:
- Explore detailed descriptions, notes, and inspirations for every fragrance.
- Compare perfumes and make informed choices from the comfort of your home.
- Enjoy our liberal return and exchange policy — if you’re not satisfied, you can easily return or exchange your product.
With Velmoq, you get convenience, transparency, and risk-free shopping — all at your fingertips.
Are these perfumes original?
Yes, all our products are original and sold under the Velmoq Perfume brand.
We offer high-quality impressions of designer fragrances inspired by luxury scents from around the world, at an affordable price.
Are you selling the real products?
At Velmoq Perfume, we offer high-quality impressions of designer fragrances. Our perfume oils are crafted using premium ingredients to create unique, long-lasting scents inspired by popular designer perfumes.
Disclaimer:
Velmoq Perfume is an independent brand and is not affiliated with any designer brands or their manufacturers. We do not use their fragrances. All trademarks mentioned remain the property of their respective owners.
We operate in full compliance with the Competition Commission of Pakistan's Act and Policies.
How long does the fragrance last?
The lasting power of a fragrance can vary based on several factors, including the application area, weather or season, and the amount applied.
To help you choose, the lasting duration for each perfume is clearly mentioned in the Performance section on every product page.
Do you use alcohol in your perfumes?
Yes, our spray perfumes contain alcohol, which is essential for proper fragrance diffusion and longevity.
However, our Roll-ons are 100% oil-based and completely alcohol-free — perfect for those who prefer or require non-alcoholic options.
Will my namaz be acceptable if I use this perfume, as it contains alcohol?
Alcohol itself is not considered impure (najis) and is commonly used in medicines, perfumes, detergents, and other beneficial products. The prohibition in Islam is specifically on the consumption of intoxicating alcohol (khamr), which is produced through fermentation of sugars.
Perfume alcohol is not derived from fermentation but is used as a carrier to blend the fragrance. Therefore, using perfumes containing alcohol does not invalidate your namaz and is permissible.
In summary, wearing our perfumes will not affect the acceptance of your prayers.