At Velmoq Perfume, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer easy returns and exchanges within 15 days of delivery.

Eligibility for Returns:

• The product must not be used more than 10% of its total volume.
• It must be in original packaging and undamaged condition.
• A valid proof of purchase is required.

Non-Returnable Items:

• Products returned after 15 days.
• Used or damaged items beyond the acceptable limit.

Refund Process:

Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be processed and automatically credited to your bank account.

Exchange Policy:

If you want to exchange an item, please contact us within 15 days. Exchanges are only possible for the same product category or price range.

Return Shipping:

Customers are responsible for return shipping costs. Shipping fees are non-refundable.

For assistance, please contact: velmoq25@gmail.com